PRIVACY POLICY

Your privacy matters to us. This Privacy Policy explains how Palladium HOA Management collects, uses, discloses, and safeguards information when you access our website, submit inquiries, interact with our homeowner portal, or use our management services.

By using our website or submitting information through any of our online forms, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

We may collect personal information you voluntarily submit, including:

Name
Email address
Phone number
Mailing address
Unit or property information
HOA board role or homeowner status
Any information submitted through our contact forms, proposal requests, or service portals

If you log into a homeowner portal or payment platform linked through our website, additional information may be collected by that third-party provider (e.g., payment details, account numbers). Those platforms operate under their own privacy policies.

B. Automatically Collected Information

When you visit our website, we may collect:

IP address
Browser type and version
Device details
Operating system
Pages viewed and time spent
Site interaction data

This information helps us improve site performance, security, and user experience.

C. Cookies and Similar Technologies

Our website may use cookies, analytics tools, and session technologies to:

Improve functionality
Maintain secure sessions
Analyze user traffic and site behavior

You may disable cookies through your browser settings. Doing so may affect certain site features.

2. How We Use Your Information

We use personal and non-personal information for the following purposes:

To respond to inquiries and provide customer support
To prepare proposals and service agreements
To assist HOAs with financial, administrative, and compliance services
To process maintenance requests and homeowner communications
To operate and improve our website and portal access
To send service updates, policy changes, or important notices
To comply with legal obligations and maintain internal business records

We do not sell your personal information.

3. How We Share Information

We may share your information only under the following circumstances:

Your HOA or HOA Board – when necessary to provide management services
Authorized service providers – such as payment processors, IT vendors, accountants, or subcontractors assisting with HOA functions (all under confidentiality obligations)
Government agencies or legal authorities – when required by law, subpoena, or regulatory compliance
Successors or assigns – in the event of a merger, reorganization, or transfer of management contracts

We do not authorize third parties to use your information for marketing.

4. Your Rights and Choices

Depending on your location and the nature of your relationship with Palladium, you may have the right to:

Access and review your personal information
Request corrections or updates
Request deletion, where legally permissible
Withdraw previously given consent
Opt out of non-essential communications

To exercise these rights, please contact us using the details bellow.

5. Data Security

We implement reasonable physical, electronic, and administrative safeguards designed to protect your information. These include access controls, secure storage, and encryption where applicable.

However, no online platform or transmission method is completely immune to security risks.
Your use of our website and services is at your own risk, and Palladium cannot guarantee absolute security of transmitted or stored data.

6. Third-Party Websites and Integrations

Our website may include links to third-party portals or tools, including:

Homeowner or payment portals (e.g., PayHOA, Stripe, etc.)
Scheduling platforms
External resources
Embedded content

These third parties operate independently and have their own privacy practices. Palladium is not responsible for the content, security, or policies of any external site or provider.

7. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors without parental consent.

8. Updates to This Policy

We may modify or update this Privacy Policy at any time. Updates become effective upon posting.
Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

Terms of Use & Legal Disclaimers

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please discontinue use of the site.

2. General Information Only

All content on this website is provided for general informational purposes only.
Nothing on this site constitutes legal advice, financial advice, or professional guidance.
HOA boards and homeowners should consult qualified legal counsel or appropriate professionals before relying on any information presented here.

Palladium HOA Management is not a law firm and does not provide legal services.

3. No Warranties

While we strive to provide accurate and up-to-date content, we make no representations or warranties, express or implied, regarding:

The accuracy, completeness, or timeliness of information
The suitability of any content for your HOA
The reliability of forms, guides, or explanations

All use of the site is at your own risk.

4. Limitation of Liability

To the fullest extent permitted by law, Palladium HOA Management is not liable for any:

Errors, inaccuracies, or omissions on the website
Decisions made based on website content
Losses, damages, or claims arising out of your use of the site
Interruption, downtime, or technical issues

This includes, but is not limited to, damages relating to assessments, elections, enforcement actions, maintenance decisions, budgeting, compliance, or any HOA operational matters.

5. Third-Party Links & External Services

This site may contain links to external websites or third-party service providers.
We do not control or endorse these sites and are not responsible for:

Their content
Their privacy practices
Their accuracy
Their security

Your use of third-party sites is at your own discretion and risk.

6. Intellectual Property

All website content—including text, graphics, logos, photos, and layout—is the property of Palladium HOA Management or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, redistribute, or use content for commercial purposes without written permission.

7. Prohibited Uses

You agree not to:

Attempt to interfere with website functionality or security
Use the site to submit false information or unauthorized data
Engage in scraping, data mining, or automated extraction
Misuse contact forms or portal access links

Any misuse may result in restricted access.

8. Data Retention & Recordkeeping

Information submitted through contact forms, proposals, or communications may be retained for:

Customer service
HOA service proposals
Internal business records
Legal compliance
Historical association documentation

We may retain or delete data in accordance with our internal business needs, contractual obligations, and applicable law.

9. Changes to These Terms

Palladium HOA Management reserves the right to modify or update these Terms of Use & Legal Disclaimers at any time. Continued use of the website constitutes acceptance of any changes.

Accessibility Statement (ADA Compliance)

Palladium HOA Management is committed to making our website accessible and usable for all individuals, including people with disabilities. We aim to follow applicable accessibility standards and continuously improve our website to provide an inclusive experience for every visitor.

If you have difficulty accessing any part of our website, encounter a barrier, or need assistance with any content, please contact us. We will take reasonable steps to provide the information you need or help you access the service you are seeking.

We welcome feedback on how we can improve website accessibility and are committed to ongoing enhancements to better serve all users.